Privacy Policy
1. Introduction
Welcome to Elevnex.
Elevnex is a software application operated by Cafflux, a business based in Kerala, India.
Elevnex provides WhatsApp Business API messaging, customer communication, automation, and related business communication services.
This Privacy Policy explains how Elevnex collects, uses, processes, and protects information when businesses and their customers use our services.
2. Information We Collect
Depending on how Elevnex is used, we may collect and process information such as:
- Name
- Email address
- Phone number
- Business information
- Customer and contact information
- WhatsApp Business account information
- Messages and conversation-related information
- Message status and metadata
- Information submitted through connected Meta services
- Technical and service usage information
We only process information necessary to provide and improve the services offered through Elevnex.
3. How We Use Information
Information may be used to:
- Provide WhatsApp Business API functionality
- Send and receive customer communications
- Manage business conversations
- Provide customer communication and automation features
- Maintain and improve Elevnex
- Provide customer support
- Maintain security and prevent misuse
- Comply with applicable legal and regulatory requirements
4. Meta and WhatsApp Services
Elevnex integrates with services provided by Meta, including the WhatsApp Business Platform.
When a business connects its Meta or WhatsApp Business account to Elevnex, we may process information authorized by that business and made available through Meta's APIs.
This information is used only as necessary to provide the requested messaging, communication, and automation functionality.
Businesses using Elevnex are responsible for ensuring that their use of customer information and communications complies with applicable laws and Meta's policies.
5. Sharing of Information
Elevnex does not sell personal information.
Information may be shared with service providers and technology partners only when reasonably necessary to operate Elevnex, provide requested functionality, maintain security, process communications, or comply with legal obligations.
Third-party services may also process information according to their own applicable privacy policies and terms.
6. Data Security and Retention
We take reasonable technical and organizational measures designed to protect information from unauthorized access, disclosure, alteration, misuse, or loss.
Information is retained only for as long as reasonably necessary to provide our services, meet legitimate business requirements, resolve disputes, maintain security, or comply with applicable legal obligations.
7. Data Deletion and User Rights
Users may request access to, correction of, or deletion of their personal information where applicable.
To request deletion of information associated with Elevnex, contact us at:
Email: info@elevnex.com
Please include sufficient information for us to identify the relevant account or data associated with the request.
We will review valid requests and take appropriate action in accordance with applicable requirements.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Elevnex, our services, or applicable requirements.
Any updates will be published on this page with the revised date.
9. Contact Us
If you have questions about this Privacy Policy, the information processed through Elevnex, or a data deletion request, please contact:
Elevnex
Operated by Cafflux
Kerala, India
Email: info@elevnex.com
Website: elevnex.com